To provide participants with the core knowledge and practical skills in protecting oneself and others when faced with an unexpected client response, confrontation, personal threat, or other crisis (Nursing council competency 2.5).

Interested in attending? Have a suggestion about running this course near you?
Register your interest now

Description

Desired Learning Outcomes:
• Have a clear understanding of the ABC framework to identify the triggers, which supersede undesirable behaviours.
• Apply the TA-DA & CALM approach.
• Improve communication skills by understanding the effect that body language and your communication style plays in de-escalation.
• Building self-awareness and building resiliency
Content:
• Person-centred care
• Communication skills
• How to de-escalate an unexpected client or family/ whanau response
• Sensory Modulation
• Reinforcement and rewards
• Looking after ourselves