Customer Service/Experience and De-escalation training for practices.

• Mar 03
  Tue 8:30 AM - Tue 4:30 PM Location: Dunedin 8 hours Presenters: Tanz Ooyen

  • $200.00 incl. GST
  Register
• Mar 04
  Wed 8:30 AM - Wed 4:30 PM Location: The Business Hive, Oamaru 8 hours Presenters: Tanz Ooyen

  • $200.00 incl. GST
  Register
• Mar 05
  Thu 8:30 AM - Thu 4:30 PM Location: Invercargill 8 hours Presenters: Tanz Ooyen

  • $200.00 incl. GST
  Register
• Mar 10
  Tue 8:30 AM - Tue 4:30 PM Location: Cromwell 8 hours Presenters: Tanz Ooyen

  • $200.00 incl. GST
  Register

Description

Whether you’re in a frontline role, leading a team, working with clients or customers, this workshop is for you. 

De-escalation in Action – You’ll learn how to spot the signs before situations escalate, learn practical techniques to manage challenging circumstances and how to recover and debrief.

Customer Service Skills – You’ll learn how to be confident under pressure, shared language and tools to use with others, cultural responsiveness that honours all voices and practical skills you can apply straight away.

What past attendees have said:

‘I have more confidence in interacting with patients…great session today’

‘An amazing time…so much to look forward to applying what I learnt on the course’

‘I have more emotional intelligence in asking questions to have conversations and de-escalate’.

Catering

Lunch will be provided at no cost. Please share any dietary requirement during registration.